DropShip Pro Shipping & Delivery Policy

Orders are routed to a supplier within minutes of payment clearing. Items stocked in our US warehouses are picked and labeled the same business day when the order is received before 2:00pm CT; otherwise they ship the next business day. Overseas supplier items are processed within 1–3 business days. Custom and private-label products require 3–7 business days of production before dispatch.

United States (stocked SKUs): 2–3 business days.
United States (standard): 5–9 business days.
Canada, United Kingdom, and EU: 6–12 business days.
Australia and New Zealand: 7–14 business days.
Rest of world: 10–20 business days.

Delivery windows exclude weekends and public holidays and begin the day the package is dispatched, not the day the order is placed.

Per-item shipping costs are shown on every catalog listing before you import a product, so you can build them into your retail price. Rates vary by weight, destination zone, and whether the SKU ships domestically. Multi-item orders from the same supplier are combined into a single shipment where possible and billed once.

A tracking number is generated when a carrier label is created and pushed automatically to your storefront and your customer's email. Tracking events can take up to 72 hours to appear after dispatch for international shipments while the parcel clears the origin facility.

International orders may be subject to import duties, VAT, or GST charged by the destination country. These are the responsibility of the recipient unless you have enabled prepaid duties (DDP) on your account. We recommend disclosing this clearly in your own store's shipping policy.

Address details are validated at routing, but we ship to the address supplied by your customer. If a parcel is returned as undeliverable, we notify you in the dashboard; you may pay to reship it or receive a credit for the product cost minus the original shipping fee.

A package is treated as lost if there is no tracking movement for 15 consecutive business days domestically or 30 for international shipments. Open a claim from your order dashboard or email support@dropship-pro.com; approved claims are resolved with a free reship or a full product-and-shipping credit within 5 business days.

Report damage or defects within 30 days of delivery with clear photographs of the item and its packaging. Verified claims are replaced at no cost to you or credited to your wallet. Items damaged by misuse after delivery are not covered.

Because products ship directly from suppliers, we do not accept buyer's-remorse returns at the supplier warehouse. You set the return policy for your own customers; most merchants find it cheaper to issue a refund than to pay return freight. Defective-item returns are handled through the claim process in section 8 and never require your customer to ship anything back internationally.

Shipping questions can be sent to support@dropship-pro.com, or mailed to DropShip Pro, 123 E-Commerce Way, Suite 100, Austin, TX 78701. Merchant support is available Monday through Friday, 8:00am–8:00pm CT.