DropShip Pro Refund & Return Policy

Because products ship directly from independent suppliers to your end customers, traditional buyer's-remorse returns are not always practical. This policy sets out what we can refund, when a replacement is more appropriate, and how cancellations work before an order is dispatched.

You may request a refund or replacement when an order arrives damaged, defective, significantly different from the catalog description, or never arrives. Claims must be submitted within 30 days of the original delivery date (or estimated delivery date for non-delivered items). Photographic or video evidence of the defect or damage may be required.

We do not accept returns for buyer's remorse, wrong size or color ordered by your customer, or change-of-mind purchases. Personalized, custom-printed, perishable, intimate, and final-sale items are also non-returnable. Please confirm sizing, specifications, and customization details before placing an order.

Open a claim from your order dashboard or email support@dropship-pro.com with the order number, a clear description of the issue, and supporting photos. Most claims are reviewed within 2 business days. Approved claims are resolved by refund or replacement at our discretion.

Approved refunds are credited to your platform wallet or original payment method within 5–10 business days, depending on your payment processor. Wallet credits can be applied immediately to future orders or withdrawn according to your billing settings.

When a replacement is approved, we dispatch a new item to the same address at no additional product or shipping cost. Replacements are typically processed within 1–3 business days of approval. If the original SKU is out of stock, we may offer a comparable alternative or a refund.

Orders can be cancelled without charge before they are routed to a supplier. Once an order has been picked, packed, or shipped, cancellation is no longer possible and the standard refund or replacement process applies. Subscription plan cancellations follow the billing-cycle terms shown on your account page.

DropShip Pro does not operate a centralized returns warehouse. If you choose to offer returns to your own customers, you are responsible for that policy and any associated costs. We recommend issuing a refund or directing defective-item claims through this policy instead of arranging physical returns.

If you disagree with a claim decision, reply to the decision email or contact support@dropship-pro.comwithin 14 days with any additional evidence. We aim to resolve all disputes fairly and promptly.

We may update this policy as our supplier network and fulfillment processes evolve. Material changes are announced by email or in-app notice. Questions can be sent to support@dropship-pro.com or mailed to DropShip Pro, 123 E-Commerce Way, Suite 100, Austin, TX 78701.