DropShip Pro Privacy Policy

DropShip Pro, located at 123 E-Commerce Way, Suite 100, Austin, TX 78701, operates an ecommerce fulfillment platform that connects online merchants with vetted suppliers. For any privacy question or request, contact us at support@dropship-pro.com.

Account information. Your name, business name, email address, billing address, phone number, and password hash when you register.

Store data. When you connect a storefront (Shopify, WooCommerce, BigCommerce, Wix, or Squarespace), we receive product listings, order records, inventory levels, and store configuration through the platform's API.

End-customer data. To ship an order we process your customer's name, shipping address, phone number, email, and order contents. We act as a data processor for this information; you remain the data controller.

Payment data. Card and bank details are collected and stored by our PCI-DSS Level 1 payment processors. DropShip Pro stores only the last four digits, card brand, and expiration date.

Usage data. IP address, browser type, device identifiers, pages viewed, and interaction events collected through cookies and similar technologies.

We use information to create and secure your account; route, pay for, and track orders with suppliers; generate branded invoices and packing slips; calculate profit analytics; provide customer support; detect fraud and abuse; comply with tax, customs, and legal obligations; and send service or marketing communications you can unsubscribe from at any time.

Where the GDPR or UK GDPR applies, we process personal data on the basis of contract performance (operating the service you signed up for), legitimate interests (fraud prevention, product improvement, direct B2B marketing), legal obligation (tax and customs records), and consent (non-essential cookies and marketing emails).

Suppliers and carriers. Shipping details are shared with the fulfilling supplier and the carrier assigned to the shipment. Suppliers are contractually restricted to using this data solely to fulfill your order.

Service providers. Cloud hosting, payment processing, email delivery, analytics, and customer-support vendors bound by data-processing agreements.

Legal and corporate. When required by law, subpoena, or regulator, and in connection with a merger, acquisition, or asset sale, subject to continued protection of your data.

We do not sell personal information to third parties.

Our supplier network spans the United States, the European Union, and Asia. Transfers of personal data outside the EEA or UK rely on Standard Contractual Clauses and supplementary technical safeguards including encryption in transit and at rest.

Account records are retained while your account is active and for 24 months after closure. Order and invoice records are retained for seven years to satisfy tax and customs requirements. Support tickets are retained for 36 months. You may request earlier deletion of data not subject to a legal retention period.

Depending on your location, you may request access to, correction of, deletion of, or a portable copy of your personal data; object to or restrict certain processing; and withdraw consent. California residents may additionally request disclosure of categories of information collected and opt out of any sharing for cross-context behavioral advertising. Submit requests to support@dropship-pro.com; we respond within 30 days.

We protect data with TLS 1.3 in transit, AES-256 encryption at rest, role-based access controls, least-privilege internal access, continuous logging, and annual third-party penetration testing. No system is perfectly secure; notify us immediately at support@dropship-pro.com if you suspect unauthorized account access.

Our platform is intended for business use by adults. We do not knowingly collect personal information from anyone under 16. If we learn we have, we delete it promptly.

We may update this policy to reflect changes in our practices or the law. Material changes are announced by email or in-app notice at least 14 days before taking effect. Questions can be sent to support@dropship-pro.com or mailed to 123 E-Commerce Way, Suite 100, Austin, TX 78701.